Delivery Policy

DCSabers Delivery Policy

At DCSabers, we want to make sure your saber gets to you safely and on time. This delivery policy explains how we handle shipping, delivery times, and what to expect when your order is on its way.

DELIVERY AREAS

We ship within the United Kingdom and to select international destinations. Some countries may have import restrictions or additional fees for certain products. It’s up to the customer to check local customs regulations before ordering to avoid unexpected costs.

DELIVERY CHARGES

Shipping costs are calculated based on the size and weight of your order, as well as where it’s headed. You’ll see the total delivery cost at checkout before you confirm your purchase.

DELIVERY TIMES

Once your custom saber is complete, we aim to ship it within 1-3 business days. Delivery times depend on your location:

United Kingdom: 1-3 business days via Royal Mail Rest of the World: 5-15 business days via UPS

These are estimated times—delays can happen due to customs, local postal services, or weather conditions.

ORDER TRACKING

When your saber ships, you’ll get an email with a tracking number. You can use this to keep an eye on your package through the courier’s website.

FAILED DELIVERIES

If a delivery fails because of an incorrect address or if no one is available to receive the package, the courier might return it to us. If this happens, the customer is responsible for any extra shipping fees to resend the package.

CUSTOMS AND IMPORT DUTIES

For international orders, any customs fees, taxes, or import duties are the customer’s responsibility. These costs aren’t included in the price of the saber or the shipping fee.

DAMAGED OR LOST PACKAGES

If your package arrives damaged or goes missing in transit, get in touch with us right away. We’ll work with the courier to resolve the issue and arrange a replacement if needed.

CHANGES AND CANCELLATIONS

If you need to change or cancel an order, reach out to us as soon as possible. We’ll do our best to help, but once an order has shipped, we can’t make changes or cancellations.

IMPORTANT NOTE

DCSabers WILL NOT undervalue packages for international shipping. Doing so is considered fraud and carries a penalty of up to £10,000 per parcel.

If you have any questions or need help with your delivery, email us at DCSabersuk@gmail.com. We’re here to make sure your experience with DCSabers is awesome from start to finish!